Patient Complaints

How California Nurses Should Respond to and Manage Patient Complaints

Posted in Patient Complaints

Sometimes, patient complaints are unfortunately inevitable despite the care given. Your patients aren’t often at their best. They might be stressed, in pain, or simply not feeling great – and may direct their discomfort towards you. Yet even if you think a patient’s complaint isn’t valid, you should still respond appropriately and take it seriously…. read more


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